QUALITY POLICY

QUALITY POLICY

SAFEWAY TRANSPORT, in response to the demands of modern business realities and aiming to improve its organizational structure to always ensure better customer service, has decided to implement a Quality Management System in accordance with the requirements of the ISO 9001:2015 standard.

SAFEWAY TRANSPORT is committed to providing transport services that meet the requirements of its customers, stakeholders, and legal regulations while satisfying high-quality standards.

To achieve the long-term success of these objectives, the Company:

• Continuously improves its methods and processes in line with the risk-based approach it applies. 
• Ensures adherence to standards of proper conduct and professionalism by all company personnel. 
• Modernizes its equipment. 
• Strives for individual quality excellence and is committed to the ongoing improvement of its Quality Management System.

SAFEWAY TRANSPORT believes that success is measured by the continuous satisfaction of its customers. To achieve this goal, all personnel, from management to staff, are involved in identifying, preventing non-conformities, and improving service delivery and the company’s Quality System. Building a solid, trust-based relationship with customers is a core objective of the company. To achieve this, measurable indicators and goals have been developed and are monitored on an ongoing basis.

To achieve the company’s quality objectives, the involvement of all employees and the development of initiatives from the entire staff is considered essential. The opportunity for employees to express themselves and submit specific improvement suggestions is institutionalized and regarded as highly important for the enhancement of the quality of products and services provided, as well as for strengthening the spirit of internal understanding and cooperation.

The goal of SAFEWAY TRANSPORT is to meet the customer’s requirements in the most satisfactory, efficient, and cost-effective way, ensuring them that the desired quality is achieved.